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This guide is for users with a sky receiver, there are currently no associated glitches with other receivers, if your receiver locks out switch it off at the back, or unplug it, then put the power baCK ON Troubleshooting a Sky Receiver If you have had a power cut, the digibox refuses to respond to the remote, or you see the messages: ‘no satellite signal’ or ‘there is a technical fault with this channel’ displayed on every channel, please carry out the following: ·        Unplug the sky box from the mains for 10 seconds. ·        Plug it back in (the light on the front should now be red.) and wait for 5 minutes. ·        Turn on sky box, the light on the front should turn green.- you may get a message on the screen to press the ‘backup’ button – if so , press it . Wait for picture to come on ( approx 1 minute ) If ‘no satellite signal’ is still displayed, then carry out the following using your sky remote control: ·        Press the ‘Services’ button and select option 4  ‘System Set Up’ you will see this screen: ·        Press keys  ‘0 1 select’ in succession – the screen will change to ‘installer setup’ o       If you do not see this screen, then press backup button 3 times and start again. ·        Press key ‘2’ for “default transponder”- the screen will change to this. ·        In the top right hand column , the frequency will usually be ‘11778’ – you need to change this to ‘12129’ by keying in the numbers on the remote.( if you make a mistake, press select and try again) ·        Once you have changed the frequency , move down the menu and highlight ‘save new settings’, then press “select” to save the setting , and you will automatically be back at the ‘installer setup’ menu. ·        Press ‘backup’ button 3 times, which will exit the menus. ·        Now you will see “searching for listings” and there should be the time and date in the bottom right hand corner. ·        Your box is now reset, do not press anything else until you see ‘sky channel 998’ (2 mins max) then select 501.  If you still have no picture, you can contact us on our usual phone number.   PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR ANY PROGRAMMING OR SIGNAL CHANGES BY THE CHANNEL PROVIDERS, HOWEVER, WE WILL ALWAYS ENDEAVOUR TO PROVIDE YOU WITH THE BEST POSSIBLE OPTIONS AT ALL TIMES.
Call Lloyd or Martin on 666715489 to discuss your requirements An independent Freesat installer.

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